Tumblelog by Soup.io
Newer posts are loading.
You are at the newest post.
Click here to check if anything new just came in.
louannhoeckery

Georgia Department Of Revenue Moves Contact Center Operations To The Incontact Cloud

Georgia Department of Revenue Moves Contact Center Operations to the inContact Cloud

The previous premise-based system required the agency to hire temporary workers in times of peak demand. With inContact's advanced call routing, the Department of Revenue can route calls across its eleven regional locations during periods of high activity, maximizing existing personnel resources and reducing costs related to onboarding temporary staff. "We needed a contact center solution that could keep pace with the rhythm of our operations, while offering citizens more efficient ways of accessing the information they need," said Michael Long, Chief Information Officer at the Georgia Department of Revenue. "Moving to the cloud with inContact was a no-brainer because the solution scales as our needs evolve, and provides our agents with the latest tools they need to be most effective." Georgia Department of Revenue contact center agents now have access to advanced service features including automatic call-back so customers have the option of not having to hold for the next available agent.
Full version: http://finance.yahoo.com/news/georgia-department-revenue-moves-contact-200500008.html

Pacific Time) Dial-in Number: 1-800-895-0198 International Dial-in Number: + 1-785-424-1053 Conference ID#: INCONTACT Please call the conference telephone number 5-10 minutes prior to the start time. An operator will register your name and organization and ask you to wait until the call begins. If you have any difficulty connecting with the conference call, please contact the inContact switchboard at +1-801-320-3200.
Full version: http://www.thestreet.com/story/12070235/1/incontact-sets-third-quarter-2013-conference-call.html

InContact Sets Third Quarter 2013 Conference Call

"Moving to the cloud with inContact was a no-brainer because the solution scales as our needs evolve, and provides our agents with the latest tools they need to be most effective." Georgia Department of Revenue contact center agents now have access to advanced service features including automatic call-back so customers have the option of not having to hold for the next available agent. The agency will also leverage inContact's workforce management suite to effectively forecast customer demand, manage, and schedule staff, and is exploring the use of inContact's recently released Supervisor On-the-Go iPad app.
Full version: http://online.wsj.com/article/PR-CO-20131022-912201.html

inContact unveils new release of cloud contact center platform

"As the cloud contact center leader, we are excited to deliver our second major software release in 2013, enabling our customers to stay on the cutting edge of customer service technology," said Paul Jarman, inContact CEO. "Unlike legacy premise solutions that lock customers into an 18 month cadence of waiting for new features, inContact gives our customers the continuous innovation they need to address their most pressing contact center challenges." Highlights of the latest inContact release include: Personal Connection Outbound Solution; New inContact Agent Console for Salesforce and Powerful Cloud APIs Speed Time to Develop Integrated Applications. Highlights of the Personal Connection outbound solution include: Effectiveness, Efficiency, Simplicity, and Compliant. Native to the Force.com platform, the new inContact Agent Console for Salesforce takes a completely new approach to the agent experience. In just 200x600 pixels embedded within the Salesforce application, inContact gives agents the power to visualize their call queues and service levels, manage interactions and disposition post call work all without having to toggle between applications, saving time and enhancing agent satisfaction.
Full version: http://it.tmcnet.com/news/2013/09/20/7425258.htm

Don't be the product, buy the product!

Schweinderl